Shipping policy

SHIPPING POLICY

As the buyer, you are responsible for all shipping-related charges. Standard shipping terms are F.O.B. Shipping Point, and freight is billed as Freight Collect. Buyers are to provide a valid 3rd Party freight billing account at the time the order is placed. If you do not have a valid shipping account, freight can be added to domestic orders via UPS ground (PO Boxes are not valid). This option must be paid in advance of shipping.  (You must provide a valid shipping address for those orders being shipped by common carrier. Title Transfer and Risk of Loss pass to the Buyer with delivery to a common carrier or agent.

If a Buyer provides an incorrect or invalid UPS or FedEx account number, they will be responsible for any fees that are charged back to Hoffmaster. If a Buyer fails to pay these fees they will not be able to place orders or receive further shipments until their account is cleared.

Hoffmaster Group, Inc. / foodstiks are not responsible for any additional fees, including but not limited to VAT, other taxes, duties, brokers or customs charges. International shipments will be insured at the buyer’s expense.

Orders are fulfilled subject to demand. Lead times are published as follows and may be amended from time to time, without further notice. An Foodstiks representative will inform you of any changes to the published Lead Times when the order is placed.

Lead time for Custom Orders is typically within 3-4 weeks.

Lead time for New Custom Items is typically within 4-5 weeks.