Refund policy

RETURN POLICY

Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of Hoffmaster Group, Inc. / Foodstiks. The only exception to this policy is where a claim is made for a defect in materials or workmanship.

Product Replacement Circumstances:

Defective Product

Should an item be found to be defective upon receipt, please notify an Foodstiks representative at 855-230-5281. An Foodstiks representative will work with you to have defective product returned at no charge. The Foodstiks representative will issue an RMA (Return Material Authorization) along with instructions for the return of the Product. No Product is to be returned without a properly documented RMA prior to Buyer’s delivery to a common carrier. The RMA must accompany the return shipment. Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 10 business days of receipt of the Product. Defective products will be replaced as soon as possible. All orders are non refundable.

If Your Order Does Not Arrive

Please wait seven days to notify us if your merchandise does not arrive. We will assist the Buyer in filing a tracer with the selected carrier by providing pertinent information that may be required. Upon notification from the carrier of a non-delivery, the merchandise will be replaced.

Claims for Damaged Merchandise

Title Transfer and risk of Loss pass to the buyer with delivery to a common carrier. Foodstiks are not responsible for any damage caused in transit. Freight terms are FOB Shipping Point, Freight Collect. If damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.